The mobile-based citizen application NDMC-311, which has been launched by the NDMC (New Delhi Municipal Council) last month, is getting good and positive response from the residents of the NDMC area, said Chanchal Yadav, Secretary, NDMC.

The launched application has recorded more than 5300 downloads in one month. Commissioned to help residents of the New Delhi area, the application has received 1966 complaints out of which 1664 has been addressed.

According to NDMC secretary Chanchal Yadav, ‘’549 citizens of the New Delhi area were fully satisfied with the resolution of their grievances and 189 complaints are under active consideration in the concerned departments.

She also added, “The concerned officers have taken up the work on 87 complaints that are to be sorted out shortly and 26 complaints have been reopened as complainants were not satisfied with the department.”

Developed by Everythingcivic.com, NDMC-311 is not only developed to tackle complaints of the residents, but it also allows them to access various other civic services.

Citizens of the city can pay their basic amenities bill, access citizen services, get real-time traffic and parking information of NDMC area, get in touch with emergency departments and find nearby places like hospitals, bus stands, tourists places, etc. Moreover, they can get in touch with the NDMC department and get answered of all their queries of any department.

We are pleased to know that our developed application is getting a positive response from citizens and it is helping them to solve civic issues that they are facing. The success story of the NDMC-311 application has been covered by 11+ newspapers of New Delhi.

The citizens of the NDMC area can easily connect to this application by giving a missed call on 7030215444 or they can also download the application from the app store. Android users can click here while iOS users can click here to download the app.