In order to help Ujjain Municipality carry out their tasks efficiently and let customers register their complaints, UMC Sewa (Citizen App) was launched on 3rd October 2020. The event was inaugurated by Anil Firojiya- MP, Mohan Yadav- Higher Education Minister, Ashish Singh –Collector, and Kshitij Singhal- executive director and commissioner of USCL. The app can be downloaded from Google Play Store and used to access the various services offered by Ujjain Municipality. To start using the app, the residents need to register in it using their mobile number. More than 100 residents downloaded and used the app on the first day of launch.
The residents can also use this app to register various issues like strayed animals, uncleanness, lack of lightning, unavailability of drinking water, etc. In case residents find that certain area in the city is not cleaned daily or the garbage collection truck does not come daily then they can simply take the photos related to the issue and upload it on the app. The officials are obliged to resolve the matter within the stipulated time and upload images showing the work has been done. Moreover, the complaints registered on the UMC Sewa will be directly visible on the official Smartcity 311 app. Additionally, the app can even be used to access services like getting a birth certificate, death certificate, water tax bill, etc.
COVID-19 spread across the entire nation like a wildfire and each province started to work towards coming up with a better plan and solution to tackle the pandemic. One such effort was made by the civic body of Indore where they introduced a new feature into their existing Indore 311 app. The results were terrific. It helped the local government to control the spread of the disease, decrease mortality rate and manage people in self-quarantine. The app even helped authorities to take the sick to the hospitals quickly thus saving lives and controlling spread. Recently, PMO noticed the good work of the app and asked for its details. It is hinted that the app might be included in the radio programme of PM Narendra Modi, “Mann Ki Baat”, which is aired on All India Radio, DD National and DD News.
Understanding the need to control the spread of COVID-19 outbreak and keep an eye on the people for symptoms, Indore 311 app came up to help the authorities in Indore. As per this, any person who is travelling to Indore through air, road or rail medium must have to download this app on their smartphone before entering the city. This was must for those people who were planning to stay in the city. They needed to register on the app through their mobile number and this helped the authorities to keep a tab on them. This helped them know about the health of the travellers for the next 14 days and provide proper assistance in case of any emergencies. The app user is expected to answer a few questions every day that confirms their health conditions for the next 14-days.
Indore 311 app has been developed with the aim of helping the Indore residents reach the municipality with ease for utility services and for complaints. Keeping the current scenario in mind, we have added in some new features in the 311 app which can help people get benefited during the lockdown days. This includes a major one like booking groceries online. This means the residents can place their booking through the app and the groceries will be delivered at their doorstep. As per corporation commissioner Ashish Singh, the app has been facilitated enough to deliver door-to-door service. Currently, 1400 local shopkeepers have become part of this initiative and out of that 1100 have got their curfew passes which means they can deliver on their own. From all this, the main intention is to keep the local public indoors and stop from making any public interactions that can lead to the spread of the disease.
In order to keep a check on rising cases of COVID-19 in Indore, the government authorities have included some new features in the app which will help to track and take care of asymptomatic patients who are at their homes. The features have been added based on the guidelines of Indian Medical Association and has been even made available for treating patients who have mild symptoms and wish to stay at home.
App asks certain questions and the user is supposed to answer them every day correctly. It even comes with a pulse oximeter that helps to measure the pulse rate and oxygen level at home. The app uses GPS and so if the user steps outside their home and moves just 100 meters away an alert will be sent to the authorities. They will reach the user and send him or her back to their home.
Lucknow Municipal Corporation came up with the Smart Cities Mission and under that they launched the command and control centre six months back. To use this service, people have to download and install the Lucknow Smart City app on their Android or iOS phones. Now, here the user can register any grievance they have regarding any kind of civic issues within the city limit. The command and control centre can be used to register complaints regarding garbage disposal, water and electricity supply, transportation, streetlights and stray animals. Before lodging a compliant, the user has to activate the GPS on their smartphones. The app works on MSI technology and comes with a log system. It will then forward the message to the right department and will even detect the location of the user. The complainant will be given a compliant number and they can keep tracking it in the app once the grievance has been registered.
Cleanliness survey 2020 is getting conducted through different channels in Indore city. Just within the past 16 days, the survey received maximum feedback through Indore 311 app. It has been seen that around 3 lakh feedbacks were received over the Indore 311 app itself. Compared to other parts of the state, the level of public feedback has been quite outstanding in case of Indore city. As Indore 311 app is still not connected with the website of cleanliness survey, you cannot see the feedback over there. For the same reason, the feedback for the city does not rank in there. Any person living in Indore using the 311 app can easily participate in the survey and give their valuable feedback.
People’s role is inevitable in achieving “swachh survekshan” across the country and apps play a very crucial role in it. This is where Indore 311 app has proved its capability and in last four years, 4.50 lakh people have downloaded and used it. The app is generally used to register a complaint against the local and community issues which is responded back by the municipality or any authority body. Around 3.05 lakh users are already registered on the app and the count keeps on increasing with every passing day. The authority is supposed to resolve the issue within the set time. In order to ensure timely work deliverance, they have even setup a control room with 40+ staff that can be reached through the app. The app has helped the Indore municipality in resolving public’s issues to 95 per cent.
Lucknow 311 app was launched during the Elets Innovation Summit Lucknow on 27th July, 2020. The app was launched by Shri Nand Gopal Gupta, Minister for Stamp Civil Aviation, Shri Durga Shanker Mishra, Secretary, Ministry of Housing and Urban Affairs and Dr. Indramani Tripathy, Municipal Commissioner, Lucknow Municipal Corporation. App has been designed as a part of the Smart City initiative and comes with the key motive to help the residents get connected with the Nagar Nigam for various services and issues. This way, it will become possible for the municipality to serve people in the best possible manner. Lucknow 311 will help the residents contribute their part through smartphones and join hands with the authorities to transform Lucknow for good!
Civic Solutions Pvt. Ltd. was awarded at the 5th Smart Cities India 2019 Expo that was held in New Delhi on 24th May 2019. We were awarded in the Start-up category for our primary product SmartCity-311. SMartCity-311 is a cloud-based mobile application which has been designed and developed with the intention to help cities, villages and towns to manage and supervise everything with ease. The 311 app has helped the government employees working in the municipality or panchayats to work efficiently and complete their regular tasks with ease. Moreover, it has also helped the people to communicate with the authorities in a better way and discuss their issues with more transparency.